If you've had a problem during checkout or while placing an order, double-check to see if you have received a confirmation email. If you have not received a confirmation email, try clearing your browser history, deleting cookies, clearing caches, ordering via a different browser and placing the order again.
If you are still unable to complete your order, or you have any doubts that your order has been placed, please contact customer service. Please provide your name, your email address, delivery post code, plus a book/ISBN (or a link to the book on our website) on your order - we can then check and confirm if your order has been received.
If you suspect there may be a wider issue with our website, please check our social media channels as we will post updates on any widespread issues.
How to clear browser history (Safari):
Open the Settings app on your Home page and tap Safari. Scroll down and tap 'Clear History'. You can also clear cookies and data and set Safari to Private Browsing mode from this screen.
How to clear browser history (Google Chrome):
Open your Chrome app and tap the three bars in the top right-hand corner. Select Settings from the dropbox and click Privacy. From here you can, clear browsing history, cache, cookies, and site data.
How to clear browser history (Microsoft Edge):
Open your Chrome app and tap the three bars in the top right-hand corner. Select Settings from the dropbox and click Privacy. From here you can, clear browsing history, cache, cookies, and site data.